What is the Importance of Emotional Intelligence? %0 Journal Article %B The American journal of nursing %D 2017 %G eng %N 7 %P 58-62 %R 10.1097/01.NAJ.0000520946.39224.db %T Could Emotional Intelligence Make Patients Safer? The Next Wave of Hospital Innovation to Make Patients Safer. The Next Wave of Hospital Innovation to Make Patients Safer. However, experts say emotional intelligence (often referred to as EI or EQ)—the ability to perceive, manage and express one’s emotions and to recognize and react appropriately to the emotions of others—is an invaluable social skill successful physicians or nurses should The term ‘Emotional Intelligence’, first coined by psychologists Mayer and Salovey (1990), refers to one’s capacity to perceive, process and regulate emotional information accurately and effectively, both within oneself and in others and to use this information to guide one’s thinking and actions and to influence those of others. Researchers found that an increase in a nurses’ workload by one patient was associated with a 7% increase in patient deaths. People with high emotional intelligence make $29,000 more , on average, than their counterparts. August 12, 2016 HBR.org. Emotional Intelligence often referred also as Emotional Intelligence Quotient is the ability of an individual to perceive, assess and manage emotions of his own self and of other people. “Emotional intelligence will allow you to interpret when a patient is angry, in pain, happy or sad,” Lee says. Specifically, Lee says emotional intelligence can help nurses to build better rapport with patients, peers and management, which can in turn create fewer barriers to quality care. Emotional Intelligence (9) Entrepreneurship (45) ERP (14) Facilities Management (8) Finance (135) Globalization (4) Government (2) Healthcare (30) Practical knowledge and experience will always be important factors in determining top talent in healthcare. But could this have a negative impact on patient safety? In addition, a better educated workforce was associated with fewer deaths, with every 10% increase in nurses with degrees associated with a 7% reduction in death rates.

Emotional intelligence is responsible for 58% of your job performance.