In the 2018 NPS & CX Benchmarks Report, CustomerGauge has rated the top industries that deliver the very best customer service, based on NPS scores. This is also referred to as the relative method, as opposed to the absolute method, which involves benchmarking your number to an agreed standard across industries for what a good NPS is. We provide a summary of the average Net Promoter Scores globally, by region, and by country, and look at scores for different percentiles. To get a state of the Net Promoter and customer experience landscape, CustomerGauge looked at cross-industry averages in … Participating companies are not revealed. This one doesn’t present the NPS score ranges but it does offer up-to-date averages derived from 2018.

Global Net Promotor Scores by industry 2018 Published by E. Mazareanu, Aug 22, 2019 According to the Net Promotor Score (NPS), companies in the telecommunications industry … The industries covered are business services, computer software, computer hardware, high … Net Promoter Score is always expressed as a number from -100 to 100; the score is negative when a company has more detractors than promoters, and positive in the opposite situation. Lowest net promoter scores (NPS) of businesses in the UK in 2017; Share of businesses with a website in the United Kingdom (UK) 2007-2018; Companies having their own website in Denmark 2009-2019 From automotive to telecom—this year, there were a large range of industries who participated in the survey. Therefore, to understand your own NPS, it’s useful to benchmark against others in your industry. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average. Average Net Promoter Scores by Industry. So, to understand your Net Promoter Score, you must compare that score within your industry, and against both direct and indirect competitors. To get a state of the Net Promoter and customer experience landscape, CustomerGauge looked at cross-industry averages in …

Hyundai Net Promoter Score Benchmarks: 72: Santander: Financial Services / Banking: santander.com -25 Santander Net Promoter Score Benchmarks: 73: BASF: Diversified: https://www.basf.com 15 BASF Net Promoter Score Benchmarks: 74 Red Bull: Beverages-6 Red Bull Net Promoter Score Benchmarks: 75: FedEx: Mail, Package, and Freight Delivery: fedex.com 3 FedEx Net Promoter Score Benchmarks: …

Tesla has also claimed the top spot in the 2016 Consumer Reports’ annual own-er satisfaction survey, where 91 percent of Tesla owners stated that they would buy another Tesla vehicle in the future. To understand your Net Promoter Score better, start by comparing it with the average scores within your industry, and against competitors. We provide a summary of the average Net Promoter Scores globally, by region, and by country, and look at scores for different percentiles. NPS, also known as Net Promoter Score… The industries covered are business services, computer software, computer hardware, high tech, manufacturing, business services, and overall. From automotive to telecom—this year, there were a large range of industries who participated in the survey. Companies whose NPS is higher than their competitive set tend to grow faster and enjoy greater success. Participating companies are not revealed. Another enormously useful NPS score resource is the annual NICE Satmetrix Net Promoter Benchmarks report. Net Promoter Score® benchmarks A good NPS score in one industry can be a bad score in another. NICE Satmetrix NPS Benchmark Scores 2018.