ticketmaster refund for postponed event

Ticketmaster tries to explain why it can’t give refunds for postponed shows.

It’s been more than 24 hours since buying my tickets – can I get a refund? It’s been more than 24 hours since buying my tickets – can I get a refund?

Billboard writes: “Starting May 1, fans who bought tickets for shows that have been postponed will begin receiving emails from Ticketmaster with the concert’s new dates and the option to initiate a refund including the ticket price and all fees. The refund option is not there, and when I click "Live Chat", I get this fucking message: "Thanks for reaching out about your event. My event has been cancelled – what happens now? As well as confirming customers will receive a full refund for cancelled events, Ticketmaster has also said that tickets will remain valid for postponed events – … Starting May 1, fans can request a refund …

Fans will have 30 days to request a refund, otherwise their ticket will be good for the rescheduled show.” Ticketmaster has now issued a statement attempting to explain why they can't refund postponed events right now. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. Billboard writes: “Starting May 1, fans who bought tickets for shows that have been postponed will begin receiving emails from Ticketmaster with the concert’s new dates and the option to initiate a refund including the ticket price and all fees. Your event has been postponed. However, you can now sell the ticket you no longer need directly from your Ticketmaster account. According to a proposed class action out of California federal court, online ticket seller Ticketmaster and concert promoter Live Nation have retroactively changed their refund policy to only allow refunds for canceled events—not those that have been “indefinitely postponed” or rescheduled. If your event has been rescheduled, and the event's organizer is offering refunds, this option will be visible under the event in your Ticketmaster … For canceled events, your refund will be processed automatically in as soon as 30 days. They will not issue a refund for this unless the event is cancelled. Cancelled and Rescheduled Events; Cancelled and Rescheduled Events If you think there may have been a change to your event, this is the place to look.

Ticketmaster has changed its refund policy amid the coronavirus pandemic, and will no longer offer refunds to customers whose events have been postponed..

Ticketmaster and other major event promoters have recently drawn ire due to the cancellations, mostly because they initially refused refunds - even for events that have been indefinitely postponed.

If an event is cancelled altogether, we'll usually just refund your tickets automatically. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed. The event organizer is still trying to reschedule your event; if they do, your tickets will remain good for the rescheduled date.

For rescheduled and postponed events, check your account to initiate a request. The effects of COVID-19 on the live entertainment industry among massive event cancellations have been widespread. My event has been cancelled – what happens now? Not all schedule changes are the result of COVID-19 precautions.

Ticketmaster said it is finalizing plans to refund for as many as 18,000 events that were postponed or canceled by the COVID-19 pandemic.

I cannot attend the later date due to a work conference. How do I get a refund for my booking if my event is cancelled? Fans will have 30 days to request a refund, otherwise their ticket will be good for the rescheduled show.” The announcement came after the ticket sales company was reprimanded by Democratic Reps. Katie Porter of California and Bill Pascrell of New Jersey for refusing to issue refunds to customers for events that have been postponed … I had tickets for an event that was postponed for a later date (I purchased the tickets through Ticketmaster).

Simply follow the steps provided here. You will be notified that the event is canceled Your refund is automatically delivered (except UPS fees) to the same card used for purchase Due to the unprecedented volume of cancellations, please note that you should expect to receive your refund in as soon as 30 days. After 24 hours of buying your tickets, they’re no longer refundable.

We refund the face value plus the service charge for each ticket – you'll see a credit onto your card after we've emailed you … When your event is eligible for a refund, you will receive a notification email which will include a link to your Ticketmaster account where you can complete your refund request.

If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account.

Ticketmaster and other major event promoters have recently drawn ire due to the cancellations, mostly because they initially refused refunds - even for events that have been indefinitely postponed. Starting May 1, fans can request a refund …

As always, canceled events are automatically refunded. However, you can now sell the ticket you no longer need directly from your Ticketmaster account.