If a refund to a WIZZ Account is requested, all flights for all passengers included in the reservation will be cancelled and become invalid. This measure has been introduced due to the significantly higher volume of cancelled flights following the travel restrictions imposed to limit the spread of COVID-19. Wizz Air promises that all claims will be considered and customers will receive a refund for canceled flights as soon as possible. 10 April at 5:46PM edited 21 April at 9:49AM in Coronavirus Travel Help & Info. At the same time in order to speed up the refund process we are uploading 120% of the original fare in WIZZ credits to your WIZZ accounts automatically or upon your request. Delay and Cancellation Important information for passengers on delayed/cancelled flights! The credited amount will be available on the WIZZ Account for 90 days and can be used for purchasing new Wizz Air flights and services. Photo: Wizz Air. Wizz Air announced today that it has automated its refund process for cancelled flights by automatically uploading 120% of the original fare in airline credit to affected customers’ WIZZ accounts. The airline is also in the process of introducing automated refunds for travel agencies but at the moment travel agencies are kindly asked to contact WizzAir’s call centre. Please note that Wizz Air notifies affected passengers about any flight changes via WIZZ mobile application push, email or text messages, which go directly to the contact details of the reservation owner and are relevant for all passengers under the given booking. 15 posts 10 April at 5:46PM edited 21 April at 9:49AM in Coronavirus Travel Help & Info. Wizz Air Refund issues, Flights not being cancelled, and £1.45/min new premium call centre line!! I have the same problem, i booked a flight for a friend and due to the COVID19 crisis it got cancelled. We would like to reassure all of you that even if it might take longer than usual, all submitted claims and refund requests after the flight(s) cancelled by Wizz Air will be handled. They sent me an email notifying me the flight got cancelled and that i can book another fligh for free or have a refund (20% + as wizzair credits or just full refund in my bank account by fallowing steps). Hi there. 12 replies 520 views Daggo87 Forumite. Wizz Air I had a quite similar situation but worse in terms of experience. By offering a 20% top-up on Wizz Credits, the airline has succeeded in staving off too many refunds. Low financial risk. It’s an interesting way of encouraging the voucher option, and has no doubt contributed to the incredible liquidity results at Wizz this quarter.